Privacy Policy
Last updated: September 2026
1. Information We Collect
- Account details such as name, email address, company information and phone number.
- Verification documents for vendors and logistics partners (e.g., registration numbers, certifications).
- Transaction data including orders, payments, invoices and order tracking history.
- Technical data such as IP address, browser type and device information.
2. How We Use Your Information
- To provide, maintain and improve the platform and its services.
- To facilitate orders, payments, logistics and trade documentation.
- To verify identities and prevent fraud or abuse.
- To send order updates, service announcements and, where permitted, marketing communications.
3. Data Sharing
We only share personal data where necessary to operate the platform, including with verified vendors, logistics partners, payment providers and customs or trade authorities, always subject to applicable law. We do not sell your personal data.
4. Data Security
We use industry-standard safeguards including encryption of sensitive data, secure authenticated access and regular monitoring. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain account and transaction records as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account data where permitted by law.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete or port your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at the details below.
7. Cookies
We use cookies and similar technologies to keep you signed in, remember your language and preferences, understand platform usage, and improve your experience. You can manage cookies through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the platform. Continued use of the platform after changes constitutes acceptance of the revised policy.
9. Contact
For privacy questions, contact us at info@tradecfta.com.